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A chargeback occurs when a credit card customer disputes an item on their billing statement. A dispute can result from merchant error, such as a missing signature on a sales ticket or a customer complaint (i.e., damaged merchandise). Managing chargebacks can become especially challenging in the e-commerce world.
To reduce the impact on our merchants, we maintain a full staff of trained dispute analysts who will act as your advocate in chargeback resolution. Clients have direct access to a qualified account representative to answer questions in an efficient and timely manner. Also, our unique risk management tools, such as the Address Verification Service (AVS), CVV, and CVV2 will help reduce merchant costs associated with chargebacks.
iPAY provides you with the tools needed to understand, evaluate, resolve, and track their chargeback activity. This, coupled with our superior approach to customer service, makes the Billing Dispute and Resolution Department a key player in the merchant relationship chain.
Explore how iPAY’s chargeback team can help reduce your risk. Contact us today to find out more!
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